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Help Articles & FAQs

Browse our article library for step-by-step guides, troubleshooting tips and FAQs—covering learners, managers, SCORM/xAPI/cmi5, LTI 1.3 and more.

All topics Getting started SCORM & runtime xAPI & LRS LTI & LMS Billing & account

Featured help articles

A selection of highly-rated articles for common questions.

Showing 1–5 of 32 articles (filtered by: learners)
For learners
Credentials

How credentials work: courses, paths and evidence

~6 min read • Updated 1 month ago • Helpfulness: 96%

This guide explains how EducationalOccupationalCredentials are awarded, how they connect to courses and LearningPathways, and how to download or share them.

Related to: Paths & credentials Read article →
xAPI & cmi5
Integrations

Connecting Example Learning to your LRS with xAPI

~8 min read • Updated 5 days ago • Helpfulness: 92%

Learn how to configure your LRS endpoint, key and secret, choose which events to send, and verify that statements are arriving with the right activity IDs.

Audience: Admins & developers Read article →
LTI & LMS
Integrations

Setting up LTI 1.3 with Canvas or Moodle

~9 min read • Updated 3 weeks ago • Helpfulness: 93%

Use your Example Learning client ID, keyset URL and auth endpoints to register an LTI 1.3 tool, configure grade passback, and troubleshoot common errors.

Audience: LMS admins Read article →
Quick FAQs
A few short answers to questions we see over and over.
Do I need to create a new account for the help center?
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No. You can browse help articles without signing in. If you are logged into Example Learning, we may personalize suggested articles based on your role and paths.
Who should I contact if an article doesn’t solve my issue?
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Each article includes a link to contact support. You can also submit a ticket from the main Support & Help Center page, including logs or screenshots for technical issues.
How often are articles about SCORM/xAPI/LTI updated?
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Integration and runtime articles are updated whenever we change supported versions or add new capabilities. Check the “Updated” date on the article for the most recent revision.
Can I share help articles with other people in my org?
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Yes. All help articles are public by default—you can copy and share their URLs with colleagues, managers or LMS teams.