Support & help center

How can we help you today?

Search help articles, explore docs for SCORM / xAPI / cmi5 / LTI 1.3, or contact our team for technical and learning design support.

Search our docs, FAQs and troubleshooting guides

Browse by category

From getting started to deep-dive integration guides, find the right section for your question.

For learners

Using Example Learning

Learn how to manage your account, track progress and complete courses and LearningPathways.

  • Getting started as a learner
  • Finding and enrolling in courses
  • Tracking your path progress
View all learner guides →
For managers

Assigning paths & credentials

Help managers and L&D leads assign LearningPathways, monitor completion and issue credentials.

  • Assigning a path to a cohort
  • Viewing progress and reports
  • Issuing and revoking credentials
Manager guides →
Integrations

SCORM, xAPI & cmi5

Technical docs for running content in your LMS while keeping data flowing into your LRS.

  • Uploading SCORM 1.2 / 2004 packages
  • Configuring xAPI endpoints & LRS
  • Working with cmi5 AUs
Runtime docs →
LMS teams

LTI 1.3 & SSO

Get Example Learning working as a tool within Canvas, Moodle, Blackboard and other LTI-friendly LMSs.

  • Registering an LTI 1.3 tool
  • Configuring AGS (grade passback)
  • Common LTI error codes
LTI & SSO guides →

Popular help articles

These articles solve many of the most common issues learners, managers and LMS admins run into.

Why doesn’t my SCORM package track completion correctly?
Check that your SCORM manifest uses a supported version (1.2 or 2004), that completion and success statuses are being set, and that you’ve mapped the course to the correct runtime profile in your org settings.
Read full guide →
How do I connect Example Learning to our LRS using xAPI?
You’ll need your LRS endpoint, key and secret. Once configured, all xAPI statements from web, SCORM and cmi5 content are routed into that LRS, with activity IDs tied to paths and credentials.
Configure xAPI →
How do I set up LTI 1.3 with Canvas or Moodle?
Register Example Learning as an LTI 1.3 tool in your LMS using the client ID, keyset URL and auth endpoints listed in your integrations settings. Then map tools to courses or modules.
LTI 1.3 setup steps →
How can I reset my password or change my email?
Use the “Forgot password” link on the login page, or update your email under Account & Security once logged in.
Account & security →