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Submit a support ticket

Tell us what’s going on and we’ll route your ticket to the right team: learner support, billing, integrations or LMS/runtime specialists.

Pro & Team: priority routing and faster response times. Attach logs or screenshots for technical issues if possible.

Tell us about your request

Fields marked with * are required.

Helps us tailor our response
Set honestly so we can triage fairly
Normal High Urgent (service impact)
Include steps to reproduce, expected vs actual behavior, and any error messages.
Screenshots, logs or SCORM packages
Drag & drop files here or click “Upload files”.
Max 10MB per file • Common formats: PNG, JPG, PDF, ZIP
Upload files
Environment & runtime context
Optional but very helpful for technical issues, especially SCORM, xAPI/cmi5 or LTI.
We’ll email you when we receive your ticket and as we respond.
Pro & Team plans: faster response times and integration triage.